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ICCM's spinal injury service puts the recommended person centred approach foremost. It starts with a full, individual assessment of the client's needs by an ICCM Case Manager, with experience in spinal cord injury support and rehabilitation.

From this point, the Case Manager is responsible for coordinating the input from all relevant parties and constructing the care plan, in agreement with the client.

Characteristics of ICCM's spinal cord injury service -

Clients select their own care team -

Coordinated by their Case Manager, implemented by ICCM Recruitment Consultant.

Support teams are trained in specialist SCI care -

Including - tracheostomy, ventilatory care, skin care, bowel management, bladder management, autonomic dysreflexia, spasticity management, Percutaneous Endoscopic Gastrostomy (PEG).

Client, family & staff education -

ICCM professionals provide education and mentoring with family and care team skills.

Staff continuity -

Investment in the recruitment process provides a good start to care, close staff supervision and a clear career path supports staff retention and continuity.

Risk management -

Regular risk assessments utilise the WILT risk assessment tool. ICCM's Health & Safety Officer provides more detailed analyses at the start of any care programme, with annual follow-up.

Delivering Definitive Standards of Care -

For greater definition in the provision of Spinal Cord Injury services at home, and the standards required, ICCM has worked with commissioners to develop a detailed service specification.